Table of Contents
As a small business owner, you want to ensure that your customers can reach you when needed. But, if your phone system is outdated or doesn’t work well for your employees or customers, it can ultimately hurt customer experience (CX) and your bottom line.
This is important because CX has surpassed pricing and product to become the top brand differentiator. This is also seen in the changing priorities of businesses. According to McKinsey’s 2022 State of Customer Care Survey, driving a simplified CX is among the top three priorities for brands.
If you’re looking for new business phone service but aren’t sure where to start, we’ve got some tips for finding the right system for your needs. Here are six different options that will help get your business connected. But before getting that, here’s why you should consider getting business phone service if you haven’t already.
Why Should Small Businesses Hire Business Phone Services?
Small businesses often hesitate to invest in business phone services because they don’t have the budget. Their budget got more stringent due to the pandemic. According to a Kaspersky-financed study, around 38% of businesses had to cut their budget to survive the pandemic. The good news is that many great options for small businesses can help you save money without sacrificing quality, comfort, or productivity.
First, small businesses that use VoIP services will benefit from the fact that they don’t have to pay long-distance fees on calls made using their service. Your customers won’t be charged when you call them, nor will you. Second, most VoIP providers also offer free calling between users with accounts.
Another reason to hire business phone services is that telemarketing can help increase your revenue significantly. According to RAIN Group’s Top Performance in Sales Prospecting research, around 82% of customers accept meetings from salespeople who cold call them proactively. Another report from Sales Insights Lab concludes that 41.2% of respondents said the phone was the most effective sales tool they had at their disposal. Hence, hiring business phone services becomes a must for small businesses.
Nextiva is a cloud-based phone system that offers its services at an affordable price. Nextiva has been in business since 2006 and offers 24/7 support for its customers. The company also offers a 30-day money-back guarantee, so you can try out their service before investing any money.
Nextiva’s primary features include voicemail to email transcription and auto attendant. Suppose you want to be able to have multiple phone lines on your phone number. In that case, Nextiva may be the right choice for you because they allow up to five different numbers per account.
Wow! Business is a cloud-based business phone service that gives you everything you need to manage your calls. The first thing that is impressive about Wow! Business is their online support.
You can get help setting up the system or connecting it with other tools during business hours. But if you need more than that, if your call volume has skyrocketed and your phone line isn’t cutting it anymore, they’ve got 24/7 customer service.
Another important thing is the directory listing options available in Wow!’ Business platform. You can simply update your business profile on the platform, and the Wow! Business employees will simply take care of the rest and update your profile across 100s of popular online directories.
Moreover, Wow! Business also offers internet connection plans. You can combine the business phone service and internet plans to get an additional $15 discount. This gives you a one-stop solution for your telemarketing needs.
RingCentral is a cloud-based phone service that offers unlimited calling and texting. It’s an excellent option for companies that need to scale up quickly, as it comes with tools like call recording, voicemail transcription, and virtual receptionists. RingCentral allows you to share the same number across multiple users within your organization.
The service has multiple standard subscription packages. The Essentials package is the cheapest, with an annual subscription at $19.99 per month per user, and allows up to 20 users. This plan includes voicemail transcription, live call transfer, and conference calls. The second tier is the Standard package, which costs $27.99 per month per user with an annual subscription.
The third package, Premium, costs $27.99, and the last one, Ultimate, costs $36.99 per user, per month, with an annual subscription. As you would know, each package has different features that keep on adding with the higher-priced package.
Ooma is a cloud-based phone service, so you don’t have to deal with complex equipment. The company has been in business since 2004 and has proven itself a reliable option for small businesses.
Ooma works by connecting your business’s existing internet connection to its VoIP service, connecting all of your employees over their phones. Ooma supports almost any type of device, landlines, cell phones, and even VoIP devices such as tablets, and it also integrates with Google Voice for calls made from smartphones or tablets.
Like many other business phone service providers, Ooma offers 24/7 service. It comes with different pricing standards, ranging from $19.95 per user per month to $29.95 per user per month.
Vonage is a telephony solution for small businesses. The company offers cloud and on-premise solutions so that you can choose the best option for your business. Vonage has many features, including voicemail to email, call recording, and toll-free number support.
You can also use this platform to make calls with HD voice quality and instant message people while on the phone. It’s ideal for small businesses because it allows you to have a professional number without paying for an expensive PBX system that only one person uses in your office. Vonage offers cloud and on-premise solutions so that you can choose the best option for your business plan.
In conclusion, we hope you understand what business phone service is and how it can help your small business. There are many options to choose from, each with its pros and cons. But by remembering the basics, like having a reliable internet connection, you’ll be on the right track to finding something that suits your needs perfectly.